模板 1：
Dear Amazon Performance Team, I understand that recently our performance as a seller on http://Amazon.comhasfallen below both Amazon’s and our own standards of quality. I believe thereare two main reasons this has happened Disorganization in our inventory management has resulted in late shipments and,even worse, unavailable items. When late shipments and unavailable items have occurred our response to has beentoo slow and communication with customers has not been adequate. I believe it is mainly because of the inadequate communication that we haverecently seen an increase in customer A-z guarantee claims which has resultedin our order defect rate exceeding the performance target of <1%. Plan of Action: We are taking the following steps to improve our performance:Improve inventory control by reducing the number of items offered until we havesystems in place to more adequately handle the number of orders we are receiving.Most importantly, we will respond more quickly and proactively to any problemswith customer orders to keep our customers more informed and help prevent A-zguarantee claims. In addition, we will more aggressively monitor our performance metrics to assurewe are meeting the standards set by Amazon and our own standards of qualitycustomer service. In evaluating our selling practices, we found a mistake in our inventor uploadfile. Our Plan of Action: Our inventory file has been reviewed. All misclassification condition items havebeen re-categorized to follow Amazon’s Condition Guidelines. The entire inventory has been deleted from the Marketplace to reflect all changes. All ofour vendors’ inventory will be reviewed before adding to our inventory. Pleaselet us know what should be done to reinstate our account, we are looking forwardto hearing from you.
模板 2 ：
Dear Amazon Performance Team, We are contacting you regarding our seller account suspension. We realize thedelays in shipping orders have not complied with Amazon’s performance targetof less than 4%, nor our target of less than 2%. We have reviewed our fulfillment procedures and have determined the two areasthat need to be addressed: Shipment Creation and Inventory Availability. We realize we needed additional support for managing fulfillment for our Amazonorders. To achieve our goal of more than 98% on-time shipping we have addedadditional staff to support the salesperson in our retail store who handlesAmazon fulfillment. This will allow us to have packages prepared and readytoship more efficiently. To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazoninventory at one location will eliminate delays in getting product out bytheExpected Ship Date. Thank you for considering this appeal.
