1发现0元购，马上转FBM和改高价《这两个生效时间最快)，然后再去关折扣。
马上通知上级领导，商量对策。2.
写邮件给亚马逊。3.
我前面几次都是开的普通客服(中英文都有》，但是得到的回复都是-他们无法帮助我们卖家取消订单具体如下。
然后我后面找到了pss《高级客服-只有付费账号才有》，路径如下
邮件的大致内容是:我们突然发现产品可能存在瑕疵，为了避免顾客收到有瑕疵的产品，造成不好的一个购物体验，我们请求亚马逊可以帮助我们取消这些订单。我们致力于给平台以及顾客提供优质的产品和服务。
Dear Amazon Customer Service Team,
am writing this email because l have discovered a serious issue during today’s inventory check, and i need yourassistance in resolving this urgent matter. As far as I know, approximately 300 units of a product have already beensold, but these products have defects that may affect customers’ user experience. I am highly concerned aboutcustomer satisfaction and Amazon’s reputation, so l would like to request an immediate cancellation of these ordersand ensure that customers receive a reasonable resolution. I understand that this is an urgent situation and I hopethat you can take action as soon as possible. Here are the details of the relevant orders:
Order Number :
kindly request the Amazon team to: Cancel the mentioned orders immediately and notify customers about thecancellation reasons. Please ensure that customers receive a clear explanation and that their shopping experience isnot further negatively impacted, Contact the customers who have already placed these orders promptly, offeringour sincerest apologies and providing appropriate compensation or alternative solutions to compensate for anyinconvenience they may have experienced.
I firmly believe that the Amazon team possesses excellentprofessionalism and problem-solving capabilities. In this urgent situation, I earnestly appeal for your swift responseand timely resolution to ensure that customers receive satisfactory solutions. I sincerely apologize for anyinconvenience caused to you and your team. lf you require any further information or need to communicate withme, l am available to assist at any time, Thank you very much for your cooperation and understanding.
Best regards,
1-2个小时后亚马逊高级客服回复我了，要求我进一步提供需要取消的订单号和对应的Asin。
发附件过去后，也是1-2个小时，亚马逊告知我，已成功取消了291个pending的订单，已经发货到买家手上的其余23个订单无法取消。
