Hello Amazon colleague ,
We encountered a problem. Our US site’s Listing: Xxxx. We received a notification from pg-product-review@amazon.com saying,”邮件内容” We carefully After checking the email, we found that our products received complaints about second-hand goodsIn fact, the products we sell on Amazon are (简单阐述产品)
The products we sell are new products, and we will never sell any counterfeit products or second-hand products, You can refer to ourrecent purchase orders and bills, these can prove that the products we sell are brand new products.
After receiving the notifcation, we immediately look up the reasons that will cause our listing to be complained. We found that thereare reasons why customers think our products are second-hand goods
- In the process of transportation, the packaging of the goods may be damaged due to extrusion. After the customer received theproduct, they found that the packaging was damaged, so they intuitively thought that the product was a second-hand product,butthey did not find that the product in the package was brand new.
- Before our products are sent to the Amazon warehouse, they will undergo strict quality inspection. During the inspection processquality inspectors may leave fingerprints on the goods. This may also be the reason why customers think our products are secondhand goods.
剩余的根据实际情况补充描述解释原因
This is our action plan to avoid future problems:
- We wll carefully review all of our products and the list of products to ensure that we accurately match our products in the productdescription.
- We have required the factory’s quality inspection personnel to adopt more stringent quality inspection standards, including thatgloves must be worn during the inspection of the product, and the product must be wiped clean after the inspection. While ensuringthe quality of the product, it is also necessary to ensure that the product received by the customers are perfect
- On the problem of broken packaging, We have notified the factory to pack our products in a stronger box, and add otherprotective measures in the box to ensure that the packaging of the product in the box will not be crushed and damaged duringtransportation.
- We will ask our staff to pay more attention to the buyer’s communication information, comments and feedback, and feedback thebuyer’s opinions in a timely manner. We will use this as a basis to make corresponding improvements to our products to avoid thissituation in the future.
- We will thoroughly review all Amazon Seller Policies and Agreements, especialy for Amazon Prohibited Seller Activities andActions, Condition Guidelines and Product Detail Page Rules, totry our best efforts to provide best service for customers and raise their buying experience…剩余的根据实际情况补充描述能够解决问题的计划。
提供采购商的信息《跟发票一致，有的信息尽量都给)
Our supplier’s information is as follows
Supplier Name
Supplier address:
Supplier website:
in fact, before receiving the notifcation, we have been listening to customer feedback, and constantly update our productinformation and some defects in logistics problems. You can find from the customer’s reviews, we have always been, as long as acustomer leaves unsatisfactory comments, we will reply to his comments as soon as possible and solve his problems for him. At thesame time, as long as we find a problem, we were re-checked and fltered the products that sent to the Amazon warehouse to avoidthe problems that the customers have reflected apain. Therefore, we can guarantee that the items in the current inventory are thesame as our update plan.
We hope you wll be aware of our intentions and apologies, and we hope we can resell ASIN XxxX products on Amazon as soon aspossible
